It could happen because of the following reasons:
1) The spelling of the name might be wrong
2) The person has requested us to remove his name
3) The phone might be registered in a family member's name (for example,
father, mother, brother, etc.)
Please ensure that you put in the correct spelling and avoid using full names initially.
If you get several results upon searching by first name or last name, only then
you may filter your search by putting in the full name. You may further populate
the "Where?" tab along with the "What/Whom?" tab but do it only if you do not get
the desired results by the full name search. Also, please make sure that there are
no special characters in your search (for example, a comma ',' or a period '.' etc.)
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